Tulane Medical Center has provided the knowledge, expertise and specialized care vital to the healthcare needs of families, women and babies in Jefferson Parish for more than 50 years. Since opening in 1964, our hospital has delivered more than 1000,000 babies and treated well over 300,000 patients. Our initial commitment to treating women and their babies has grown by expanding services and offering a wider range of healthcare options for the entire family. We provide cutting-edge technology in many specialties including obstetrics/gynecology, orthopedics, inpatient rehabilitation, radiology and surgery.
HCA Healthcare acquired Lakeside Hospital for Women in 1964, building a 94-bed facility in Metairie, outside New Orleans. In 2005, Lakeside merged with Tulane Medical Center, changing its name to Tulane Medical Center.
Tulane Medical Center is part of Tulane Health System, an acclaimed teaching, research and medical system serving the greater New Orleans area. Tulane Health System includes Tulane Medical Center, Tulane Medical Center, Lakeview Regional Medical Center and more than 25 clinics throughout the community.
About Tulane Health System
Tulane was founded in 1834 by seven brave physicians who sought to form a medical school in New Orleans that would teach others how to care for patients in the midst of an epidemic of cholera and yellow fever. They made their bold announcement in the New Orleans Bee, and they made history through their service to their patients and the learners under their wings. From its humble beginnings in a church schoolroom, Tulane has emerged as a major academic center in the south by adhering to the aspirations of our founders. Simply put, we are in the business of caring for others and for defining the practice of medicine along the way. Tulane Health System is our hive, and these are the ways of the bee.
Our Vision is to set the standard for healthcare in our community through acts of kindness, innovation, and discovery.
Our Mission is to provide world class patient care, education, and research.
When at work, we always uphold our T-CARE Values:
- Truth: “We are honest in all we do and say.”
- Compassion: “We embrace the whole person and respond to their physical and emotional needs.”
- Accountability: “We hold ourselves responsible for our actions.”
- Respect: “We treat every individual as a person of worth.”
- Excellence: “We strive to be the best.”
We make Tulane Health System great living by guidelines we call The Tulane Health System Code; our employees sign the Code as their Commitment to Care:
- We are always courteous since our patients and visitors are always present. This includes the cafeteria, elevators, hallways, waiting rooms, treatment areas, and waiting rooms.
- We make eye contact and smile with patients, visitors, and staff. We also offer them a warm greeting such as “Good morning” when greeting them or in passing.
- We know we are “on stage” when caring for patients and visitors, so we keep our eyes up and heart and hands out for helping others.
- We look for “lost souls” and we escort patients and visitors to their destinations.
- Our patients and visitors go first when getting into or out of elevators, doorways, or hallways.
- We park in employee designated areas so that our patients and their visitors have ease of access.
- We maintain a professional appearance on duty and adhere to our department/organizational standard.
- We make certain our ID badge is visible and facing forward at all times.
- We have good attendance and we show up on time.
- We speak in moderate tones and are aware of the level of our voices.
- We use personal cell phones or listening devices only during break times and in designated areas.
- Our conversations are appropriate, respectful, and maintain the privacy of our patients and employees.
- We demonstrate pride in Tulane Health System by keeping areas clean and safe; this is “our house.”
- We honor each person’s privacy and dignity.
- We knock on a patient’s door before entering and ask permission to enter.
- We ask permission before examining a patient. We use our AIDET template so our patients and visitors know why we are caring for them.
- We honor individual and cultural differences.
- We never make disparaging remarks about other employees or departments.
Improvise, Adapt, Overcome
- We display a calm and confident demeanor, even in the midst of crisis, because our patients and visitors are counting on us.
- We solve problems; we don’t wait for someone else to do it for us.
- We seek ways to be our best for our team, because we know this will lead to the best care for our patients.
- We are not defeated by setbacks, because our service to our patients will not allow it.
- We find ways to get things done and to say “yes” to our patients, visitors, MDs, and staff. If it is right for the patient and it protects their safety, we do it.
- We do not accept the status quo because being the best means improving our service to our patients every day.
We always communicate with our patients and visitors using our AIDET template:
- Acknowledge: “We greet our patients and visitors with a smile and place our focus on them.”
- Introduce: “We introduce ourselves by our name and role and assure our patients and visitors that we and our coworkers will take good care of them.”
- Duration: “We always give our patients an estimate of the time it will take for us to complete a procedure, finish a test, or see a process through. We keep our patients and visitors informed of any delays and estimate how long they will be.”
- Explanation: “We keep patients and visitors informed of what we are doing for them, why we are doing it, and how we will protect their safety. We use language that they can understand and we make certain to answer all of their questions and concerns.”
- Thank You: “We share our appreciation for the privilege of caring for our patients and visitors by thanking them.”